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Privacy Policy

Last Updated: 13/02/2015

At Pilates on Broad Lane, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or use our services.


1. Information We Collect


We collect personal data that you voluntarily provide when you:

  • Book a session or make an inquiry via our website, phone, or email.
  • Subscribe to our newsletter or request marketing information.
  • Fill out any forms related to health, fitness goals, or customer feedback.

The types of personal data we collect may include:

  • Contact information: Name, email address, phone number, and postal address.
  • Health information: Details of any medical conditions or injuries that are relevant to your participation in Pilates sessions.
  • Payment details: Payment card information and billing address, collected for the purpose of processing payments.
  • Website usage data: IP address, browser type, and browsing behaviour when you visit our website.

2. How We Use Your Information

We use the personal data we collect to:

  • Provide and manage your Pilates sessions, including booking confirmations, reminders, and updates.
  • Tailor your sessions based on your health information and fitness goals.
  • Process payments and handle any administrative tasks.
  • Respond to any inquiries or customer service requests.
  • Send marketing materials, if you have opted in to receive them.
  • Improve our website, services, and customer experience through analytics and feedback.

3. Data Sharing and Disclosure

Pilates on Broad Lane respects your privacy, and we do not sell or share your personal data with third parties for marketing purposes. However, we may share your data in the following instances:

  • With service providers: We may share your data with third-party providers who assist us in operating our website, processing payments, or delivering services. These providers are bound by confidentiality agreements.
  • Legal obligations: If required by law, we may disclose your personal information to comply with legal obligations, such as responding to court orders or regulatory requests.


4. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. Our systems are designed to ensure the security of your information, whether stored electronically or in physical form.

However, please note that no method of transmitting information over the internet or storing data is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You may request the deletion of your personal data, subject to legal or contractual requirements.
  • Opt-out: You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option in our emails.

To exercise any of these rights, please contact us at [insert email address].

6. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and collect usage data. Cookies are small files stored on your device that help us analyse website traffic, personalise content, and improve user experience. You can adjust your cookie settings in your browser to control or block cookies, but please note that this may affect the functionality of our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we handle your data. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at: