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Terms and Conditions

Welcome to Pilates on Broad Lane. These terms and conditions govern your use of our website and participation in our services. By accessing or using our website and booking sessions, you agree to be bound by these terms. Please read them carefully.

1. Cancellation Policy

  • All Pilates sessions must be booked in advance and confirmed via email.
  • Cancellations made less than 24 hours before the scheduled session will incur a full charge.
  • If you need to cancel or reschedule, please contact Anna directly via email or phone as soon as possible. Cancellations made with more than 24 hours’ notice will not incur any charges.

2. Data Sharing and Privacy

  • Pilates on Broad Lane is committed to protecting your privacy. We collect personal data such as your name, contact details, and health information to provide personalised services.
  • We do not share your personal data with third parties without your explicit consent, except where required by law.
  • By using our website and services, you consent to the collection and use of your personal data in accordance with our Privacy Policy.

3. Website Terms of Use

  • The content on our website is provided for general information purposes only. While we strive to ensure accuracy, Pilates on Broad Lane does not guarantee the completeness or reliability of the information provided.
  • The website and its content are the intellectual property of Pilates on Broad Lane. You may not copy, reproduce, distribute, or modify any material without prior written consent.
  • By using our website, you agree not to misuse or disrupt the website in any way, including through hacking or introducing harmful code.
  • We reserve the right to make changes to our website and these terms (including fees) without prior notice.

4. Complaints

  • We are committed to providing high-quality services and ensuring your satisfaction. If you have a complaint or feedback regarding our services, please contact Anna directly via email or by phone at 02475 225 105.
  • We will acknowledge your complaint within 48 hours and aim to resolve it promptly. If the matter is not resolved to your satisfaction, you may escalate it by sending a written complaint to our registered address, and we will review the issue further.
  • For any queries regarding these terms and conditions, please feel free to contact us.
CALL 02475 225 105
EMAIL